Privacy Policy

This policy explains how we, Solutions Carousel Limited (“SC”, “we”, “us”, or “our”), use the personal information which you provide to us when using our service, including but not limited to our website and mobile applications (jointly referred to as “Website”).

Please read this Privacy Policy and understand it before using our services. By visiting and/or using our services on this Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy.

1. DEFINITIONS

“Non-Personal Information” is information that is not personally identifiable to you and that we automatically collect when you access our Website with a web browser. It may also include publicly available information that is shared between you and others.

“Personally Identifiable Information” is non-public information that is personally identifiable to you and obtained in order for us to provide you within our Website. Personally Identifiable Information may include information such as your name, email address, and other related information that you provide to us or that we obtain about you.

2. INFORMATION WE COLLECT

We will collect personal information from you when you use our services, order goods from us or use our Website. We also collect information when you complete any customer survey. Website usage information may also be collected using cookies (as defined below). SC will collect information that personally identifies you and/or your location, where required (this may include, but is not limited to, your name, email address, postal address, telephone number, credit or debit card information, geolocation, etc.), but only when you voluntarily give it to us. We collect this information exclusively to carry out the functions offered on the Website and to provide you with offers and information about SC and other services we think you may be interested in. We might collect this personal information through: placing orders or requests; entry into competitions; subscribing to our newsletter; creating a user account; sending messages or other correspondence through the Website; or through advertising, research and direct marketing. We do not collect sensitive information about you. We will retain your personal data only for as long as necessary to fulfil the purposes for which we have collected it. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies. If you stop using our services or if you delete your account with us, we will delete your information or store your information in an aggregated and anonymised format.

We collect information that your browser sends whenever you visit our Website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

3. COOKIES

Some of the information collected will not personally identify you but will instead track your use of the Website so that we can better understand how the Website is used by customers and in turn enhance and improve your experience when using our services. Cookies are files with small amount of data, which may include an anonymous unique identifier, that recognises and identifies your device and allows your device to ‘remember’ information from the Website for future use. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. We may obtain this information by use of cookies. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

4. THIRD PARTY TRACKING TOOLS

We also use third party tracking tools to improve the performance and features of our Website. These third party tracking tools are designed to collect only Non-Personal Information about your use of our Website. However, you understand that such tools are created and managed by parties outside our control. As such, we are not responsible for what information is actually captured by such third parties or how such third parties use and protect that information.

We use Remarketing with Google Analytics to advertise on third party sites to you after you visited our Site. We and our third party vendors, like Google, use first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) to inform, optimize and serve ads based on your past visits to our Site.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page. Google also recommends installing the Google Analytics Opt-out Browser Add-on for your browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

5. AUTOMATIC INFORMATION

We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our users to help improve our Website.

6. STORAGE AND SECURITY

The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

SC will use all reasonable endeavours to maintain the security of your personal information and to protect your personal information from misuse, interference and loss and against unauthorised access, modification or disclosure. SC will destroy any personal information it holds about you which it no longer requires under the terms of this Privacy Policy. Where you have chosen a password to access certain services of the Website, you are responsible for keeping your password confidential. We recommend not sharing your password with anyone. Due to the nature of the internet, SC does not provide any guarantee or warranty regarding the security of your personal information during transmission to us or storage by us and you acknowledge that you disclose your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information in connection with the Website.

7. USE OF INFORMATION COLLECTED

You consent to SC collecting and using your personal information for processing and delivering any order placed on the Website and any other service provided through the Website. In particular you expressly consent that SC may disclose your personal information, including your name, email address, physical address and telephone number to couriers delivering your order, either employed by SC or by third parties providing services to SC. You consent to SC using your personal information for advertising and direct marketing purposes in order to inform you about the Website and the goods and services it provides, or other matters that it believes will be of interest to you.

We may disclose your personal information, and you consent to the disclosure of your personal information, to: a) third parties engaged by us or other members of our group to perform functions or provide products and services on our behalf such as processing payments, credit card information, mail outs, debt collection, research, statistical information, marketing and direct or indirect advertising; and b) our advertisers, agents, business partners, and associates located both in and outside Hong Kong who may wish to send you information about their products and services. If you would like to unsubscribe from receiving direct marketing communications from us or do not want us to share your personal information with other parties, please e-mail us at admin@stylecarousel.com or follow the steps to unsubscribe which are presented in every communication you receive from us, requesting your personal information be removed from our mailing list.

We will use reasonable endeavours to comply with your request within a reasonable period of receipt of your request. Please note that the withdrawal of any authorisations for processing of your personal information by third parties may result in us not being able to provide you with any services. We reserve the right to disclose your personal information if it is required or authorised to do so by law, or, if it is reasonably necessary in its opinion to protect the rights or property of SC or any third party, or to avoid injury to any person. If the SC business is sold or merges with another entity then some or all of your personal information may be passed to a third party.

8. ACCESS TO YOUR INFORMATION

We will use all reasonable endeavours to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information SC holds about you. We will use reasonable endeavours to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information – admin@stylecarousel.com. SC reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation. You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavours to correct or delete your personal information as requested within a reasonable period of receipt of your request. Deletion of your account with SC will not automatically delete the personal information held about you. If you would like SC to delete all personal information together with the deletion of your account, please email us at admin@stylecarousel.com. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.

9. CHANGES TO OUR PRIVACY POLICY

We reserve the right to alter all or any part of this Privacy Policy. Any changes thereto will be notified via the Website and, where appropriate, through e-mail notification. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. OTHER WEBSITE

Our Website may have links to other websites. This privacy policy only applies to the Website. You should therefore read the privacy policies of the other websites when you are using those sites. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

11. CONTACT

If you have any questions about this Privacy Policy, please contact us: admin@stylecarousel.com.