StylePass is an all-access designer style membership giving you exclusive member pricing on all rentals and purchases, plus free delivery, returns, exchanges, and first access to sales and new collections. Once logged in, your member pricing is automatically applied at checkout.

No — you can shop without a StylePass, but members always get the best prices and exclusive offers. To shop without a pass, simply choose the non-member option when adding items to cart.

Immediately. Once you sign up, your rental credits are automatically added to your account and you can start shopping straight away.

StylePass members get complimentary exchanges. If something doesn't fit, submit a refund request within 24 hours of receiving the item. Return it in original condition with all tags intact, and your rental credits will be refunded to use within 28 days of your original start date.

Yes! Simply rent the item as usual. If it doesn't work, keep the tags intact and return it for a credit refund. Then re-rent when you're ready to wear it. Note: items available for purchase are final sale — we recommend renting first to try before buying.

Rental credits are the currency used to book items on Style Carousel. Most pieces cost 1 credit per rental, with more exclusive pieces up to 5 credits. Credit values are based on retail price, brand exclusivity, trend status and popularity. StylePass members get discounted credit top-up pricing.

Absolutely. For StylePass members, unused rental credits remain valid for a whole year. Save them up for a special event or a vacation wardrobe. You can view your credit balance anytime in your account dashboard.

Permanent alterations are not allowed. You may use temporary alteration tape or have temporary alterations made by a professional, but all alterations must be fully removed and unnoticeable before you return the item. You remain responsible for any damage caused.

Your included rental protection covers cleaning and minor repairs from normal wear and tear up to SG$35. Costs beyond this are your responsibility. In cases of serious or irreparable damage, the item's sale price may be charged. StylePass members receive exclusive sale pricing.

Yes. Visit your order history in-app and tap BUY to purchase. If you decide to keep an item without returning it, you'll be charged the sale price and may keep it on an as-is basis. StylePass members receive exclusive sale pricing on purchases.

Easily upgrade, downgrade, pause or cancel your StylePass anytime directly in the app via your user dashboard — no calls, no hassle.