ANNUAL MEMBERSHIP

StylePass is an all-access designer style membership that gives members insider benefits including access to curated fashion from the world’s most coveted emerging and iconic brands at exclusive prices. Once logged in, exclusive member pricing is automatically applied to all rental bookings and purchases of new and preloved items. 

StylePass member benefits include free shipping options, complimentary return collections, free exchanges and first access to sales and exclusive collections. 

Style Carousel connects you with designer dress, bag and accessory rentals from your favourite emerging and iconic brands from around the globe. It offers women an ultra convenient way to enjoy luxury fashion in a way that best suits her needs.

Shop without a membership or purchase a StylePass to enjoy sustainable style for every occasion from casual dresses and workwear to party and formal wear. Style Carousel offers access to a wide range of designer dresses, bags and accessories including bridal-wear, wedding guest outfits, party dresses, cheongsams and evening gowns. When women book from Style Carousel they benefit from express delivery to their homes or offices, free return collection and exchanges.

You can start using your StylePass today and start shopping your favourite styles for rent or purchase! Once you sign-up, free rental credits are automatically added to your account.

No, you do not need to purchase a StylePass to book or buy with Style Carousel, although it is the most beneficial way to shop on the platform, as you will get the best price and exclusive offers 

If you’d like to shop ‘one time’ without a Style Pass, simply choose to purchase your item or rental as a non-member when adding items to cart.

Yes, you may try on as many different rental items as you like in the comfort of your own home. Simply place an order to checkout and rent each item as usual. After you’ve tried them on, ensure the tags remain intact and return those unworn items for a refund in credits to your account using any of our complimentary return options in accordance with our ‘Refund & Exchange Policy’. Once you are ready to wear the item, you may place a Rental Order for that item again if it is available.

Items available for purchase are non-refundable and final sale. If you would like to try an item on for purchase, we suggest you rent the item first! You will have an option to purchase the item in-app if you love the piece and decide to keep it. StylePass members get exclusive pricing on purchases too!

While permanent alterations are not allowed, you may, at your own risk, use temporary alteration tape or have temporary alterations made to your rental by a professional, just make sure you have the alterations removed before you return the rental to us and that any alterations are unnoticeable. Please note that you remain responsible for any damage caused to the item. 

With StylePass, exchanges on rentals are complimentary. We only want you to wear what you love! If you’re unhappy with your rental or it doesn’t fit, simply return your items to us in accordance with our exchange policy below and book out something else to rent!

Style Carousel Rental Refund & Exchange Policy

i. Kindly submit your Refund Request in app or via your dispatch email within 24 hours of receiving a rental item.

ii. Schedule your return collection or drop off your return using any of our return options by your originally scheduled Return Date. All pieces must be returned in the original condition they were received with all applicable tags and packaging, otherwise, your request may not be accepted.

iii. Once we have processed your return, you will be refunded the rental fee in accordance with our ‘Credits Policy’. Your refunded rental credits will be automatically applied to your ‘Credit Balance’ which you can view in your account dashboard. Use your refunded rental credits within 28 days from your initial order’s Start Date. 

After signing up for StylePass and booking on the platform you may upgrade your status to unlock exclusive discounts, rewards and additional benefits. You will be notified of your eligibility so be sure to keep your contact details in your account up to date so you don’t miss your chance!

We offer a robust and growing list of over 100 brands to book from on Style Carousel. See our full list of curated brands here. Looking for a particular brand? Let us know here.

We take sustainability as seriously as getting you the right style to suit all your life’s special moments. Here are a few ways we have committed to sustainability.

+ Booking is Better Than Buying: Shockingly, 39% of Hong Kongers throw away clothes after wearing them just once. With social media giving users the chance to flaunt and explore new looks, different styles are sought after for every occasion. That’s why at Style Carousel we aim to offer a more sustainable alternative. By offering a growing, curated and chic closet of designer clothing, we provide women in Hong Kong a sustainable way to update their wardrobe seasonally to fit in with the latest trends without harming the planet.

+ We Curate Our Partners Just Like Our Style: We work with designers, boutiques and other verified lenders who share our vision and are committed to improving their sustainability performance. We’re committed to prolonging the life of clothes, bags and other fashion items on our platform and repurposing under-utilised inventory that would otherwise be sent to the landfill or incinerated.

+ Seek to Understand & Measure Our Impact: We are working to integrate technology with our platform that provides a comparative assessment on each product’s lifecycle with what it would be if it had been purchased or thrown away/incinerated.

+ Drive Awareness: We are passionate about driving awareness about climate change and sustainability and the role we all play in saving the planet for future generations. Check out our latest in sustainable style with our publication StylePrint, follow up on Instagram to hear about the latest tips to live more sustainably, and stay tuned for updates to our platform where you can be the first to know about how you can improve your fashion carbon footprint.

+ Reward Action: We reward the sustainable actions of our clients with exclusive offers on our platform.

+ Embrace Circularity: After a product has lived its life on our platform, we look to repurpose or up-cycle that product where possible.

+ Report, Reassess, Reimagine: We believe that what doesn’t get measured doesn’t improve. We’re committed to understanding the hard facts about our collective impacts, sharing that data with our partners and customers, and always re-assessing our strategies and re-imagining them to be better when needed.

Your health and your safety are our top priority. Garments are high-temp sanitised before dispatch. Upon return, each item is cleaned and inspected, the standards of which are maintained at the highest levels. We also offer complimentary contactless delivery options. Professional repair and cleaning processes are carried out by our partner specialists to ensure the best results are consistently achieved to the highest standards. Click here to learn more about our response to Covid-19.

Rental credits are what you use to book designer pieces on Style Carousel. Each piece will have different rental credit values, which are priced based on a number of factors. Most are valued at 1 credit each to ensure the maximum value for you, with exclusive pieces available to up to 5 credits. If you’re running low on credits, you can always top-up. You can choose to use your credits however you like. You can use them right away, or save them up for future use. Top-up credits are automatically added at checkout if needed. Discounted pricing is automatically applied for StylePass members.

Rental credit values are assigned according to a number of factors, including:

+ Retail price of the designer piece

+ Exclusivity of brand or piece

+ How on trend the piece is 

+ Seasonality

+ Vintage status

+ Popularity of the piece on Style Carousel

+ Promotional price

Most pieces on the site are available for 1 rental credit per rental, with more exclusive pieces available from 3 rental credits.

Depending on your StylePass tier, you can purchase additional rental credits at the relevant member price. With StylePass, you may also keep your bookings for longer at your StylePass member price. So go ahead and keep those stylish looks for as long as you need!

Yes. With StylePass, you will receive a more favourable price on rental credits and you will also have access to StylePass only sales and other promotions. Even when you’re topping up your rental credits, as a StylePass insider you will have the assurance that you’re getting the best price for your loyalty to our style community!

Absolutely! For StylePass members unused rental credits remain valid for a whole year. So you can save up for that special event or vacation, if you’re able to keep yourself from spending them all at once! You can conveniently view your rental credit balance on your personal dashboard along with other useful information such as your order history, status and tracking.

In the rare case that you do damage your item, the ‘Rental Protection’ that comes with your booking also covers cleaning and minor repairs from normal wear and tear up to HK$200. All other repair, cleaning or restoration costs beyond this will be your responsibility. In certain cases of serious or irreparable damage, you may be charged the sale price. StylePass members receive exclusive sale pricing which varies depending on their status level.

Rental items are available for purchase in-app, just visit your order history and click BUY to purchase. If you absolutely love the item and decide not to return it, you will be charged the item’s sale price, after which you may keep the item on an ‘as is’ basis. StylePass members receive exclusive sale pricing.

You may select your rental period Start Date and Return Date when you click “Select Date” on the items listing page to add to your bag or at checkout. Rental periods vary depending on the product. Renewals are easy and your rental is automatically extended for you at your discounted member price. The minimum rental period is 7 days (inclusive of Start Date and Return Date). We always suggest setting a rental Start Date that is at least 2 days prior to your event.

Easily cancel your annual StylePass anytime in-app via your user dashboard with just a click. If you are first time StylePass member, it is FREE* to cancel anytime! Otherwise a 50% cancelation fee for each remaining month applies.

*cannot be combined with any other offer